Terms & Conditions

 I (Hannah) will:You will:
Professional standards– represent my capacity and qualifications for the project accurately
– follow the CIEP Code of Practice
– describe the project and the work that is needed accurately
Project progress– keep you updated on progress and any potential issues in good time– keep me updated on any necessary changes to the original agreement/timeline in good time
Changes– aim to be fair and helpful in circumstances that require changes to the schedule
– document and acknowledge changes in writing
– aim to be fair and helpful in circumstances that require changes to the schedule
– document and acknowledge changes in writing
Cancellation – accept cancellation of a project within 48 hours after agreeing to the project– notify me with 48 hours after agreeing to the project to cancel if necessary
– pay for any work completed before cancelling a project
Payment– send invoices for services (in ¼-hour increments) when I finish the project or at the end of the project or end of the month
– notify you of late payment and charge additional 1.5%
– pay my invoices within 30 days or on agreed timeline
– pay late fees if needed
Files– deliver the work in the agreed format
– delete your files after 6 months of finished work
– make sure master files are properly stored and backed-up
Copyright– aim to make note of any potential copyright issue– accept ultimate responsibility for following copyright and trademark law
Confidentiality– keep your files and content confidential – keep my data confidential, except when sharing my contact information for referrals
Indemnity + liability– follow all relevant laws when doing my work
– pay relevant taxes in the country where I live
– refund any amount paid by you for services not delivered in the case of my failure to perform
– accept ultimate responsibility for any claims or expenses relating to alleged libel, copyright infringement, or other legal or contractual issues
Warranty– notify you of any suspected or unresolved issues within the edited work – acknowledge that I cannot guarantee 100% error-free work
– pay for my services even if you do not agree with my suggestions